Verify that the System Cron is being called
To ensure that the daily automation tasks are operating correctly, you must ensure that your server is invoking the WHMCS System Cron.
Version 8.0 and later
To do this in WHMCS 8.0 and later:
- Log in to the WHMCS Admin Area.
- Click the gear icon in the top-right corner to navigate to Automation Status.
- Check for one of the status messages below.
Cron Status Ok
If you see the message below in green, the system cron has been invoked within the last 120 minutes and the daily tasks successfully ran within the last 24 hours. Everything is operating normally.
Click on the badge to see the full report details.
Cron Status Warning
If you see the message below in yellow, the system cron ran in the past but has not been invoked within the last 120 minutes.
Click on the message to see the full report details, which will include the cause of the warning.
For more information, see Resolving a Cron Invocation Frequency Warning.
Cron Status Error
If you see the message below in red, this indicates one of the following problems:
- The system cron has never been invoked.
- The daily automation tasks have not successfully run in the past 24 hours.
Click on the message to see the full report details, which will include the cause of the error.
This indicates that your server is not invoking the cron file. Check your cron task setup in your hosting control panel. For more information, see Resolving a Daily Cron Run Warning.
Resolution
In WHMCS 8.0 and above, click the warning or error messages to view the full Cron Status report.
Click Learn More next to the failing item to find details to resolve the detected issue:
Wait 5 minutes for the resolution to take effect. Then, click Refresh at the bottom of the report to check the cron status.
If there are still failing items, see Troubleshooting the Cron Not Completing.
